Frequently asked questions

All sales are final. The one exception: in the rare event we are unable to secure your tickets from the operator, a full refund is issued within 24 hours. Once confirmed, your visit is locked in and non-refundable.

Yes. We rebook your visit to any open slot in the operator's calendar. Contact us at least 48 hours before your original time. No fees apply for the first change; subsequent changes incur a small administrative charge.

Confirmed within 2 hours during business hours. You receive a digital confirmation by email with your entry details and any special instructions. Outside business hours, expect confirmation the next morning.

Digital, instant, by email. Your confirmation includes a QR code or reference number you present at the castle entrance. No physical tickets are mailed. Keep the email accessible on your phone or print a copy.

The main visitor entrance is through the western gate on Hradčanské náměstí square. Present your confirmation at the ticket office just inside. The castle complex spans almost 70,000 square metres, so allow time to orient yourself with the site map provided.

Access to St. Vitus Cathedral, the Old Royal Palace with Vladislav Hall, St. George's Basilica, and Golden Lane. The concierge tier includes all major buildings and exhibitions. Some special exhibits or tower climbs may require separate tickets purchased on-site.

Most visitors spend three to four hours exploring the main sights. St. Vitus Cathedral alone warrants 45 minutes. If you tour every palace room, garden, and museum, plan a full day. The castle attracted 2.59 million visitors in 2024, so mornings are quieter.

Partially. The courtyards and some ground-floor areas are accessible, but many historic buildings feature stairs and uneven cobblestones. St. Vitus Cathedral has ramped access to the nave. Contact us before booking and we'll confirm which areas you can reach and arrange any available assistance.

All ages are welcome. Children under six enter free but still require a ticket for headcount purposes. The castle is vast and involves walking on cobblestones, so bring a stroller with sturdy wheels or a carrier for toddlers. Golden Lane's tiny houses delight younger children.

Comfortable walking shoes (cobblestones throughout), weather-appropriate clothing, and your confirmation email. Large bags require check-in at the security office. Bring water; the castle has limited food vendors. In summer, sunscreen and a hat; the courtyards offer little shade.

Yes, in most areas. Photography without flash is permitted in courtyards, gardens, and many interiors. St. Vitus Cathedral allows photos, but not during services. Some special exhibitions prohibit photography entirely; signs are posted. Tripods and commercial filming require advance permission.

The castle remains open in all weather. Most major sights—St. Vitus Cathedral, the Old Royal Palace, St. George's Basilica—are indoors. Courtyards and gardens become slippery when wet, so wear shoes with grip. The castle does not close for rain or snow.

Yes. The booking flow accommodates any party size. Groups of fifteen or more receive a dedicated entry time to avoid congestion. For groups larger than twenty-five, contact us directly; we coordinate with the castle to arrange guided group access and staggered entry.

No formal dress code, but St. Vitus Cathedral requests modest attire: shoulders covered, no shorts above the knee. This applies inside the cathedral only; the rest of the castle has no restrictions. In summer, bring a light scarf to cover bare shoulders if needed.

St. Vitus Cathedral (Gothic masterpiece, completed 1929), Vladislav Hall in the Old Royal Palace (built by Benedikt Rejt in the 15th century), St. George's Basilica (the oldest surviving church within the castle, founded in the 10th century), and Golden Lane's colorful historic houses. The South Gardens offer panoramic views over Prague.